{"id":19189,"date":"2024-07-23T12:43:38","date_gmt":"2024-07-23T16:43:38","guid":{"rendered":"https:\/\/illumin.com\/?page_id=19189"},"modified":"2026-02-20T09:51:06","modified_gmt":"2026-02-20T14:51:06","slug":"service-levels","status":"publish","type":"page","link":"https:\/\/illumin.com\/product\/service-levels\/","title":{"rendered":"How to work with illumin"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19189\" class=\"elementor elementor-19189\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa9a12 e-con-full e-flex e-con e-parent\" data-id=\"4aa9a12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f186a0 e-flex e-con-boxed e-con e-child\" data-id=\"2f186a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0da7ac8 e-con-full e-flex e-con e-child\" data-id=\"0da7ac8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e060e98 elementor-widget elementor-widget-text-editor\" data-id=\"e060e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTransforming advertising, together\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d8a03 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f4d8a03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Why illumin?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0e80fc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f0e80fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>illumin empowers marketers with cutting-edge technology to amplify the impact of digital advertising campaigns. Our collaborative support services seamlessly integrate with your team, ensuring resilient strategies that drive success.<\/p><p>From tailored onboarding sessions to dedicated on-call support, our approach is simple, results-oriented, and designed to deliver transformative outcomes. With illumin, you\u2019re not just adopting a platform\u2014you\u2019re gaining a partner committed to your success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0867a elementor-mobile-align-left elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"ff0867a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/illumin.com\/product\/request-a-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-255971c e-con-full e-flex e-con e-child\" data-id=\"255971c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d511a1 elementor-widget elementor-widget-image\" data-id=\"1d511a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/illumin.com\/wp-content\/uploads\/2024\/10\/illumin_Website-levelsofservice.png\" class=\"attachment-large size-large wp-image-20104\" alt=\"levels of service\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-959e774 e-flex e-con-boxed e-con e-child\" data-id=\"959e774\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77c2987 e-con-full e-flex e-con e-child\" data-id=\"77c2987\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6998191 elementor-widget elementor-widget-text-editor\" data-id=\"6998191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 10px;\">Self-service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38455e4 elementor-widget elementor-widget-heading\" data-id=\"38455e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Take control of your journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89cafdb elementor-widget elementor-widget-text-editor\" data-id=\"89cafdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Master your campaigns:<\/strong><br \/>Gain hands-on experience with keyboard training to master every campaign feature. illumin transforms programmatic strategy into an exhilarating, empowering process.<\/p><p><strong>Save more:<\/strong><br \/>Why pay extra for campaign management? With illumin, you\u2019re in control, maximizing value without additional overhead.<\/p><p><strong>Embrace flexibility:<\/strong><br \/>illumin\u2019s robust out-of-the-box solutions offer endless opportunities to tinker, test, and tweak, ensuring campaigns that adapt and thrive.<\/p><p><strong>Real-time access:<\/strong><br \/>Designed for today\u2019s modern marketer, illumin provides 24\/7 access for distributed teams across the globe. Customize campaigns and access your data anytime, anywhere, ensuring your strategy stays resilient and successful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b4cbbb e-con-full e-flex e-con e-child\" data-id=\"8b4cbbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c592f72 elementor-widget elementor-widget-image\" data-id=\"c592f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/illumin.com\/wp-content\/uploads\/elementor\/thumbs\/illumin_LevelsOfService-SelfService-rhk1a9kan374g1q2bevvdfd32iv1qu0sr1jadvh2km.png\" title=\"illumin_LevelsOfService-SelfService\" alt=\"illumin_LevelsOfService-SelfService\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a431be e-flex e-con-boxed e-con e-child\" data-id=\"4a431be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-11032d0 e-con-full e-flex e-con e-child\" data-id=\"11032d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0e062 elementor-widget elementor-widget-image\" data-id=\"4f0e062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/illumin.com\/wp-content\/uploads\/elementor\/thumbs\/illumin_LevelsOfService-SupportedService-rhk1a9kan374g1q2bevvdfd32iv1qu0sr1jadvh1nk.png\" title=\"illumin_LevelsOfService-SupportedService\" alt=\"illumin_LevelsOfService-SupportedService\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74be205 e-con-full e-flex e-con e-child\" data-id=\"74be205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7820e88 elementor-widget elementor-widget-text-editor\" data-id=\"7820e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 10px;\">Managed-service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0983c40 elementor-widget elementor-widget-heading\" data-id=\"0983c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Focus on success, leave the details to us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2822d elementor-widget elementor-widget-text-editor\" data-id=\"1b2822d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Save Time and Resources:<\/strong><br \/>You\u2019re smart, curious, and capable\u2014you could master the illumin platform on your own. But what\u2019s the cost of doing it all yourself? Let our team of experts handle the heavy lifting. From setting up campaigns to optimizing strategies and generating insightful reports, we free you to focus on the bigger picture.<\/p><p><strong>Unlock Data-Driven Insights:<\/strong><br \/>Raw stats don\u2019t tell the full story. Our data experts dig deep, interpreting campaign metrics and uncovering actionable insights. With added industry context, we help you make quick, informed decisions that drive transformative results.<\/p><p><strong>Leverage Cutting-Edge Technology:<\/strong><br \/>illumin\u2019s self-service programmatic systems are second to none. Our advanced platform is designed to deliver the tools and capabilities you need for resilient, high-performing campaigns. See for yourself how our technology stands out.<\/p><p><strong>Scale with Confidence:<\/strong><br \/>Scalability and flexibility aren\u2019t just buzzwords\u2014they\u2019re our commitment. Our team adjusts to meet your unique campaign needs, efficiently scaling resources to help you achieve your performance goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-341c73d e-flex e-con-boxed e-con e-child\" data-id=\"341c73d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4cac778 e-con-full e-flex e-con e-child\" data-id=\"4cac778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-321319b elementor-widget elementor-widget-heading\" data-id=\"321319b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transformative solutions for successful campaigns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae1b8f3 elementor-widget elementor-widget-text-editor\" data-id=\"ae1b8f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Guided Platform Onboarding<\/strong><br \/>Our robust onboarding experience ensures your campaigns are built for success. With expert-level support, you\u2019ll be ready to drive results across the funnel\u2014whether your goals focus on brand awareness, lead generation, or conversions.<\/p><p><strong>Award-Winning Customer Support<\/strong><br \/>Our dedicated media experts combine technical expertise with a passion for solving challenges. From crafting bespoke campaigns to answering tough customer queries, our team is here to help you thrive.<\/p><p><strong>Tailored Media Strategy<\/strong><br \/>illumin delivers media strategies aligned with your objectives and audience. We identify the most effective channels, messages, and timing to ensure your campaigns achieve maximum impact and sustained success.<\/p><p><strong>Omnichannel Execution<\/strong><br \/>Connect with your audience across paid and owned channels seamlessly. Our omnichannel approach keeps your message consistent, ensuring engagement at every touchpoint and delivering measurable results.<\/p><p><strong>Intelligent Insights<\/strong><br \/>Make informed decisions with illumin\u2019s algorithmic precision. Our advanced technology uncovers actionable patterns and trends, transforming raw data into insights that drive smarter strategies and better outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1720cb e-con-full e-flex e-con e-child\" data-id=\"c1720cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0efb3ec elementor-widget elementor-widget-image\" data-id=\"0efb3ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/illumin.com\/wp-content\/uploads\/elementor\/thumbs\/illumin_LevelsOfService-ManagedService-1-rhk1a7om9f4jstssme2m8fu5vr4bbftc2s8bfbju00.png\" title=\"illumin_LevelsOfService-ManagedService\" alt=\"illumin_LevelsOfService-ManagedService\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8922dc2 e-flex e-con-boxed e-con e-child\" data-id=\"8922dc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a600269 e-flex e-con-boxed e-con e-child\" data-id=\"a600269\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-67bf3a9 e-con-full e-flex e-con e-child\" data-id=\"67bf3a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13b65da elementor-widget elementor-widget-heading\" data-id=\"13b65da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discover the difference<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e56f2d2 elementor-widget elementor-widget-text-editor\" data-id=\"e56f2d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>illumin offers a powerful combination of innovation, expertise, and support to ensure your campaigns are not just effective but transformative. Let\u2019s redefine what success looks like together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12fd0bc elementor-mobile-align-left elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"12fd0bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/illumin.com\/product\/request-a-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c4d059 e-con-full e-flex e-con e-child\" data-id=\"3c4d059\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb60632 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"bb60632\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/illumin.com\/wp-content\/uploads\/elementor\/thumbs\/cta-thumb-new@2x-1-rhk1b3n38q0wh27xxxuajyj4otrt1ujir83y5igcpi.png\" title=\"cta-thumb-new@2x-1\" alt=\"Careers at illumin\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Transforming advertising, together Why illumin? illumin empowers marketers with cutting-edge technology to amplify the impact of digital advertising campaigns. Our collaborative support services seamlessly integrate with your team, ensuring resilient strategies that drive success. From tailored onboarding sessions to dedicated on-call support, our approach is simple, results-oriented, and designed to deliver transformative outcomes. With illumin, [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":21531,"parent":160,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-19189","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/pages\/19189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/comments?post=19189"}],"version-history":[{"count":0,"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/pages\/19189\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/pages\/160"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/media\/21531"}],"wp:attachment":[{"href":"https:\/\/illumin.com\/wp-json\/wp\/v2\/media?parent=19189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}